Quality of Care
Quality. Care. The Heart and Soul of Our Mission
At Holy Spirit Hospital, delivering quality care has always come first, and always will. We’re happy to back this solemn promise with simple facts by sharing information here – openly and plainly – about the care we deliver, and our ongoing work to assure excellent care.
After 50 years of service to south central Pennsylvania, we know the pursuit of quality care never ends, and that it will always be the heart and soul of our mission.
Vision & Philosophy
Quality is meeting or exceeding the clinical expectations of our internal and external customers in addition to compliance with regulatory standards. This is accomplished through a set of activities designed to achieve measurable improvement in processes and outcomes of care. Interventions are targeted to provide safe, efficient, cost effective, patient centered and timely care.
Our Quality Vision
To provide evidence-based, patient-focused and fiscally responsive quality service across the hospital continuum. The quality focus will be embedded in daily practice, sustainable, goal-oriented, data-driven and support the mission of the organization.
Our Quality Philosophy
- Focuses on both internal and external customers.
- Optimizes the performance of the entire health system not just individual departments.
- Aligns processes, technology, people, values and policies to continually improve.
- Uses a systematic and scientific approach to continually improve and control the Health System’s processes.
- Constantly seeks new, innovative ways of meeting customer needs and exceeding expectations.
- Develops a culture of life-long learning.
- Makes decisions based on knowledge, confirmed with facts and data, and is driven by an understanding of variation and statistical thinking.
- Supports mutual respect for the dignity, knowledge and potential contribution of others.
Our Quality Experts
Joseph A. Torchia, MD, MMM, is the Chief Medical Officer at Holy Spirit Hospital where one of his main responsibilities is to ensure that patients receive the highest levels of care. He oversees the quality management department and is working with consultants to improve documentation processes to ensure the most appropriate patient information is provided to independent reporting agencies.
Immediately prior to working at Holy Spirit Hospital, Dr. Torchia was a private internal medicine physician who practiced for 14 years at Conner Rich Associates in Camp Hill, PA. He is certified by the American Board of Internal Medicine and is a member of the American College of Physician Executives. In 2011, he was awarded the Master of Medical Management (MMM) degree from Carnegie Mellon University.
Susan M. McQuade, MHA, BSN, RN, CPHQ, CNOR, is the Director of Quality and Patient Safety at Holy Spirit Hospital. She works closely with physicians, nurses and other staff to ensure that patients receive the highest quality care.
McQuade has more than 20 years experience in the acute care setting and previously served the health system as Associate Director of Surgical Services. She holds a master’s degree in health administration from Penn State University and a master’s certificate from Villanova University in Lean Six Sigma, a popular managerial concept for process improvement. Prior to taking on her new role, she worked with the Joint Commission Center for Transforming Healthcare in developing its Targeted Solutions Tool™ for preventing Wrong Site Surgery, an innovative application that guides health care organizations through a step-by-step process to identify, measure and reduce risks in key processes that can contribute to a wrong site surgery.
Holy Spirit Hospital and Comfort Care of Holy Spirit have both earned the Gold Seal of Approval™ from the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO).
Holy Spirit has received the American Heart Association/American Stroke Association’s Get With The Guidelines®-Stroke Gold Plus Quality Achievement Award. The Award recognizes the hospital’s commitment and success in implementing a higher standard of stroke care.
Holy Spirit has received the American Heart Association/American Stroke Association’s Get With The Guidelines®-Heart Failure Silver Plus Quality Achievement Award.
Holy Spirit has received the American Heart Association/American Stroke Association’s Get With The Guidelines®-AFIB Silver Quality Achievement Award. The Award recognizes the hospital’s commitment and success in implementing a higher standard of atrial fibrillation care.
Deciding where to receive your medical care should be based on your hospital's record of success as well as your doctor's expertise. Reviewing different types of quality scores is one way to get the information you need. We recommend you review a variety of sources and talk to your physician about any concerns regarding quality of care. Choose a report:
The Joint Commission
Holy Spirit Hospital
Holy Spirit Hospital
Pennsylvania Quality Healthcare Alliance
Holy Spirit Hospital